What does "emotional intelligence" refer to?

Emotional intelligence refers to the ability to recognize, understand, manage, and effectively use emotions in ourselves and others. This involves skills such as emotional awareness, empathy, self-regulation, and social skills. Individuals with high emotional intelligence can navigate social complexities, communicate effectively, and build strong relationships. They are adept at managing their own emotional responses and also possess the sensitivity to recognize and respond to the emotions of others, leading to more effective interactions in both personal and professional settings.

This concept is particularly important in health and social care settings, where understanding emotional dynamics can significantly enhance patient care and teamwork. Being able to manage emotions positively influences decision-making and conflict resolution, contributing to a supportive and collaborative environment. The other options do not encompass the broad and critical aspect of emotional awareness and management that defines emotional intelligence.